The following terms & conditions are associated with the Bridal Package & our Satisfaction Guarantee:
• When you use offer 1: 'buy 1 pair, get your 2nd pair half price', the lowest priced pair will be charged at 50% off. When you use offer 2: 'buy 3 pairs, get your 4th pair free', the lowest priced pair will be free. Please note that only 1 offer may be redeemed at a time. These offers do not apply to standard sized shoes; to qualify for the offer, each pair of shoes must use our PrecisionFit service.
• To take advantage of either offer, all 2 or 4 pairs of shoes must be purchased at the same time. Shoe designs can be confirmed before or after payment. If one of our offers is used, but both or all 4 pairs are not designed at the same time & 1 or more parties decide that they no longer want to have wedding shoes designed by Solely Original, the difference between the cost of the remaining pair or pairs of shoes & the refunded pair will be returned to the credit card on which they were purchased.
• Please be aware that we are unable to offer returns for your shoes, however, under our satisfaction guarantee, we'll work with you until you're 100% happy with your shoes. All fit adjustments are free of charge, however any design changes that are different from your original design & due to a change of mind will incur charges. If your amendments require the use of materials, shoe features & embellishments that are different from your original design, a cost will apply for different / newly added embellishments, trims, straps & any non-standard materials (i.e. animal print leather, sparkling leather, etc). Contact our design experts for design advice & to request fabric swatches.
• Your shoes will be posted to you 2 - 6 weeks after we've received your measurements (depending on the delivery method you select)
For more information about delivery, shipping, amendments to orders & more, please visit out FAQs page or contact us directly.